- Only items purchased directly from BASI Systems may be directly returned to the manufacturer. Please contact your distributor, reseller or third-party retailer, if the product was not purchased through BASI Systems direct sales.

- Defective equipment will be repaired or replaced according to the product warranty of the purchased product.

- If agreed by BASI Systems to repair or replace your equipment, it is required that your product be returned for inspection and analysis at our manufacturing facility prior to repairing or replacing the product.

- The returned product / products need to be properly re-packed in original packaging and sent in new-like condition with a copy of the original invoice included.

- All authorized returns must include an RA (return authorization) number.

- Returns made without prior authorization (RMA) will not be processed and all incurred charges—shipping or other—will be the responsibility of the returning party. A 20% restocking fee will be applicable to returned items.

- Once product or products are received and inspected, BASI Systems is free to exchange the returned item, issue a credit toward a future purchase, or issue a refund at its option. 

- Original outbound shipping charges are not refundable.

- Any products purchased with custom size, customized material or custom configuration cannot be returned or replaced.

- BASI Systems equipment and products are manufactured by hand and slight blemishes and minor imperfections are expected.

- WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE, INCLUDING BUT NOT LIMITED TO THE FOLLOWING PRODUCTS:

Custom products: any product ordered with custom upholstery or equipment configuration.

Equipment: Reformers (Reformer, Reformer with Tower, Reformer Combo), Towers and Trapeze Systems (Cadillac, Reformer with Tower, Reformer Combo, Wall Tower, Wall Unit), Chairs and Barrels (Wunda Chair, Arm Chair Barrel Set, Ladder Barrel, Spine Corrector, Spine Corrector with F2 System), Upgrades (F2 System, F2 System with Accessory Package, Tower Only, Trapeze Only), Options and Other Pilates Equipment (Ped-A-Pull, Ped-A-Pull without Stool, Raised Mat, Jump Board, Jump Board for Reformer Combo, Arc, Cushion Block)

Non-equipment products: springs, mat conversions.